Collaboration with the Norwegian Labour Inspection Authority
– For us in the Response Service of the Labour Inspection Authority, Lawai has evolved from being an interesting product to experiment with into a tool we use daily. Lawai saves us valuable minutes in a busy workday!
Quality-assured responses in a demanding professional environment
The Labour Inspection Authority's Response Service is one of Norway’s most demanding professional environments in labour law, where delivering quality-assured answers is crucial. Over the past year, the Labour Inspection Authority and Lawai have collaborated in a pilot project, where Lawai has been actively tested and evaluated. The feedback from the Labour Inspection Authority has been highly valuable, allowing us to improve the service based on their insights into what works well and what can be enhanced.
– Lawai is of great benefit to us. It is a time-saving and efficient support tool for our advisors, says Vigleik.
– In a hectic work environment with high demands, it is incredibly helpful to use Lawai to double-check and ensure the quality of the responses we provide in our guidance service, he explains.
– Lawai saves us valuable minutes in a busy workday!
From potential to practical use
Vigleik finds it exciting to have followed Lawai’s journey from being an intriguing product with great potential to becoming an incredibly useful assistant that delivers solid professional answers. He also appreciates how Lawai helps refine language when complex messages need to be communicated. Additionally, he values the chatbot's honesty: – Lawai clearly states when a question falls outside its area of expertise and does not try to please you with poems or embellishments.
